Privacy Policy
Last Updated: April 1, 2026
Rock Home Pros LLC ("we," "us," or "our" ) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
1. Information We Collect
Personal Information You Provide. We collect personal information that you voluntarily provide to us when you register for an account, use our services, contact us through forms, email, or phone, subscribe to our newsletters or marketing communications, participate in surveys or promotional activities, or make purchases or transactions. This information may include your name, email address, phone number, mailing address, payment information, and any other information you choose to provide.
Information Automatically Collected. When you visit our website or use our services, we automatically collect certain information, including device information (IP address, browser type, operating system, device identifiers), usage data (pages visited, time spent, click patterns, referral sources), location information (general geographic location based on IP address), and technical data (screen resolution, language preferences, time zone).
2. How We Use Your Information
We use your personal information for the following purposes: providing, maintaining, and improving our services; processing transactions and managing your account; communicating with you about our services, updates, and support; sending marketing communications (with your consent); sending SMS messages to the phone number you provide when you opt in through any of our forms; analyzing usage patterns and optimizing user experience; preventing fraud, abuse, and security threats; and complying with legal obligations and resolving disputes. Message frequency may vary.
3. SMS/Text Messaging Program
Rock Home Pros LLC offers an SMS/text messaging program to provide appointment reminders, scheduling updates, customer care, and promotional offers related to our services.
How Users Opt In: Users may opt in to receive text messages by (1) completing the opt-in form on our website at https://go.rockhomepros.com/info and checking the applicable consent checkbox(es ), (2) submitting a lead form through our Facebook or Google advertisements, (3) texting our business phone number directly, or (4) providing verbal consent to our team members in person or over the phone. In all cases, an opt-in confirmation message is sent before any automated messaging begins.
Message Frequency: Message frequency varies based on your interactions with our services (e.g., appointment scheduling, promotional campaigns). You may receive anywhere from one message per interaction to several messages per month.
Message and Data Rates: Standard message and data rates may apply, depending on your mobile carrier and plan.
Opt-Out: You may opt out of text messages at any time by replying STOP to any message. You will receive a confirmation of your opt-out and no further messages will be sent.
Help: Reply HELP to any message for assistance, or contact us directly at (843) 917-5149.
4. Information Sharing and Disclosure
We do not sell your personal information.
Mobile Information Usage (A2P Compliance). No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service Providers. We share information with trusted third-party service providers who assist us in operating our business, including payment processors, hosting providers, analytics services, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements. We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, regular security assessments and updates, access controls and employee training, and incident response procedures. However, no security system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to remember your preferences and settings, analyze website performance and user behavior, provide personalized content, and enable social media features. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. To exercise these rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
10. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes through prominent notice on our website or direct communication. The "Last Updated" date at the top indicates when the policy was last revised.
11. Contact Us
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:
Company: Rock Home Pros LLC
Phone: (843) 917-5149
Address: 168 Horizon Ridge Drive, Summerville, SC 29486
